OneSuite - International Calls, Internet Fax, Call Forwarding User Tips

9 comments

• Comment Link Tuesday, 29 January 2013 16:43 posted by Michael, Tech Guy

  Hi Reh,
  
  Sorry that you are having trouble with the Android app. Please double check the VoIP username and password you entered at the Settings. To retrieve your username and password, please log in to your OneSuite account, go to Long Distance, then scroll down to the "Call from Internet" session.
  
  Once you enter the correct login credentials, you will see the following message: "Registration on sip:voip.onesuite.com successful" at the bottom of the app interface. And you should be able to make calls.
  
  Hope it helps.
• Comment Link Friday, 16 November 2012 05:51 posted by Reh

  I have done the configuration as per your instructions but still not able to make calls. It says "Sorry you have a problem pleace contact customer service" and i have emailed and called them many times but no one is going resolve the issue even i cannot make calls from your mobile andriod app.
  
  Frustrated Customer
• Comment Link Tuesday, 20 December 2011 02:13 posted by Stella, Penny Saver

  Hi Sirous,
  
  Can you tell us more about the problem you are having with OBi110? Did you not hear the ringtone? Could you double check your volume setting?
  
  Thanks,
  
  Stella
• Comment Link Tuesday, 13 December 2011 23:15 posted by sirous

  I set up OBi110 as your second SIP service.
  Service Provider Proxy Server voip.onesuite.com
  
  Service Provider Proxy Server Port 5060
  
  Outbound Proxy Server voip.onesuite.com
  Outbound Proxy Server Port 5060
  
  URI voip.onesuite.com
  
  I can make out a phone call from sp2 but I do not hear ring from OBI110 phone when someone calling me
• Comment Link Monday, 02 May 2011 04:07 posted by Michael, Tech Guy

  Hi Stephen,
  
  Thanks for the updates. For Caller ID of incoming calls, it is actually depanding on the calling carrier which is sending it through.
  
  Whatever is sent by the calling carrier is just passed through to our system, meaning we are not setting it here, just passing along what came in on the call.
  
  Hope it helps.
  
  Regards,
  
  Michael
• Comment Link Sunday, 01 May 2011 05:05 posted by Stephen

  Thanks Michael, I have successfully setup SuiteAdvantage as SP2 line in OBI110. However, I did not have Caller id appealed on my phone display but GV did when get income call. Any setup I am missing? Thanks again.
  
  Stephen
• Comment Link Monday, 25 April 2011 02:33 posted by Michael, Tech Guy

  Hello Stephen,
  
  Assuming Google Voice is placed on number one SIP service, you may add Onesuite credentials on your OBi110 as your second SIP service.
  
  Under Voice Services -> SP2 Service -> SIP Credentials, put your Onesuite username on AuthUserName box then your softphone password on AuthPassword and finally voip.onesuite.com on URI part.
  
  Don't forget to press submit at the bottom of the page to update the settings.
  
  Hope this helps.
  
  
  Regards,
  
  Michael
• Comment Link Sunday, 24 April 2011 12:13 posted by Stephen

  Hi, Michael:
  
  I have an OBi110 ATA and so far using with Google Voice. I'd like to add Onesuite to the line with my Onesuite account/VoIP ID, Please help if you get chance. Thanks.
  
  Stephen
• Comment Link Monday, 14 February 2011 17:23 posted by Josh

  Thank you so much for the screen shots. Those in addition to the page of onesuite discussions (led by Michael again) at http://blog.onesuite.com/?p=599 were really helpful.
  
  The images (while they could be more clear) combined with my unlocked SPA2101R (courtesy of the brilliant LiveCD (found at Soundforge) people works swimmingly.
  
  Research note: I had tried to use a different ATA device (MTA6328-2RE) but my username was too long (either that or I misunderstood the configuration process in that regard). Linksys to the rescue. Of course the question is, has anyone easily unlocked the various vonage boxes (e.g. pap2) with a similar linux booting CD solution?
  
  Peace and thanks to the ATA tweaking / research community for helping all of us out.
  
  Josh